To get your order status or obtain tracking information, please log into your account or contact us via email. Make sure your name and order confirmation number exactly as it appears on your order receipt. If you do not have your order number, please call 1-800-357-5652 (rings to the location nearest you).
East Coast Customer Service Hours: M-F 7:00AM - 5:00PM Eastern Time
Central, Mountain, Pacific Customer Service Hours: M-F 7:00AM - 5:00PM Central Time
Cancel or Change Order
We strive to ship all orders as soon as possible. Canceling or changing orders must be done prior to shipping. Once the order enters the shipping process, it cannot be canceled by you or by our customer service department. However, you may return the item subject to that item's return policy. See Policy below for our return and exchange policy.
In order to request a cancellation or change to your order, please call 1-800-377-5652. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.
Return and Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier or FedEx please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specific products, large quantities, and special orders. Returns will not be accepted on custom orders, discontinued items, over stock items, and certain sale items. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
Please contact us at 1-800-377-5652 or email us at firstname.lastname@example.org for further instructions on your return. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us upon receipt and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our store hours are Mon-Fri 7:00 AM to 5:00 PM. 800-377-5652 rings into the location nearest to you.
No returns will be accepted after 30 days.